How to Cancel Peloton Membership (or Pause It)
Cancelling Subscriptions · The Subgrove Team · · Updated · 6 min read
Go to onepeloton.com/mymembership, sign in, click Manage next to your membership, then Pause or cancel. That is the path in Peloton's own guide to managing your All-Access Membership, and it is the same page where you choose a 1-, 2- or 3-month pause instead. You keep classes until the end of the billing period you've already paid for.
The one case where that page won't help: an App membership you bought through the App Store or Google Play. Those are cancelled with Apple or Google, covered further down.
Which Peloton membership are you paying for?
Peloton's help article comparing App memberships with All-Access lists these as the current U.S. options and prices:
| Membership | What it covers | Price listed by Peloton | Where to cancel |
|---|---|---|---|
| All-Access | Classes on your Bike, Bike+, Tread, Tread+ or Row, plus the app, for up to 20 household profiles | $49.99/month | onepeloton.com/mymembership |
| App One | One person, phone/web app only | $12.99/month ($15.99 if bought through iOS) | Wherever you bought it: Peloton, Apple or Google |
| App+ | One person, phone/web app only, higher-priced tier | $28.99/month | Wherever you bought it: Peloton, Apple or Google |
App memberships don't work on the Peloton hardware's touchscreen. All-Access includes App+ at no extra cost, so if you own the equipment there's no reason to pay for both.
Cancel All-Access step by step
- Open onepeloton.com/mymembership in a browser and sign in with the account that pays.
- Under Memberships, find your All-Access Membership and click Manage.
- Click Pause or cancel.
- Choose cancel and follow the prompts through to a confirmation.
- Keep the confirmation email as proof of the date.
Peloton's help page says you'll "continue to have access to Peloton content through the end of your current Membership billing period," after which the membership stops instead of renewing. Its Membership Terms add that there's no prorated refund for the rest of that period.
Three things worth checking before you click:
- Your billing day is fixed. All-Access bills on the same day each month as the day you first activated it, and Peloton says you can't move it. Cancel a few days ahead of that date, not on it.
- Committed terms still apply. If your membership came with a committed period (for example, as part of a promotion), the Membership Terms say you stay responsible for the fees until that period ends, even after cancelling.
- Everyone in the house loses classes. All-Access is one membership shared by every profile on the equipment, so cancelling ends it for the whole household.
If you'd rather not use the website, Peloton's terms also give Member Support at 1-866-679-9129 as a way to change or end a membership, and its support site lists live chat from 6 a.m. to midnight ET, seven days a week.
Pausing Peloton membership instead: 1, 2 or 3 months
Pausing is built into the same flow, and for a temporary break it's often the better choice. According to Peloton's All-Access help page:
- Length: you can pause for 1, 2 or 3 months.
- Start: the pause begins at the start of your next billing cycle, not on the day you request it, so you still have the current month.
- During the pause: no Peloton content at all, on the Bike, Tread or Row or in the Peloton App.
- End: billing resumes automatically when the pause ends.
- Early return: you can unpause any time from your equipment or at onepeloton.com/mymembership.
Peloton itself recommends cancelling rather than pausing if you expect to be away for more than three months, and you can reactivate later from the same page. The risk with a pause is forgetting it: the first charge after it ends arrives without you doing anything, so note the resume date when you set it.
What the Bike or Tread still does after cancelling
The hardware keeps working, but very little content comes with it. Peloton's page on what you can access without a membership lists:
- 3 pre-recorded classes, pre-selected by Peloton and subject to change.
- Just Ride, Just Run or Just Row, for using the machine without an instructor.
That page says Scenic Rides, Runs and Rows are not included, and that while metrics may show on screen, no workouts or progress are saved to your profile. App-only users get nothing without a membership. (Earlier versions of this guide said scenic rides stayed available after cancelling; Peloton's current page says otherwise.)
Cancelling an App One or App+ membership
Where you cancel depends on where you bought the App membership. The Membership Terms confirm it can be bought from Peloton or through a third-party store such as the Apple App Store or Google Play. Your receipt email tells you which: a receipt from Apple or Google means they are the biller.
- Bought from Peloton: cancel at onepeloton.com/mymembership, the same as All-Access.
- Bought in the App Store: on your iPhone or iPad, open Settings, tap your name, tap Subscriptions, choose Peloton, then Cancel Subscription. Apple's cancellation guide has the web and Mac routes too.
- Bought in Google Play: open your subscriptions in Google Play, select Peloton and tap Cancel subscription. Google's help page is clear that uninstalling the app does not cancel it.
If you had an App membership and then bought Peloton equipment, Peloton's own instructions are to cancel the App membership once your new hardware is delivered and activated, because All-Access already includes the app. Plenty of people miss this and pay twice.
Billing mistakes: the 60-day window
If you're charged after cancelling, or charged for a membership you didn't mean to have, Peloton's Membership Terms ask you to report it within 60 days of the billing date and say no refunds or credits are given after that, except where the law requires. Those terms also note that under New York's auto-renewal law, New York customers can cancel within at least 14 days of their first charge at a new, higher price and get a pro rata refund for the unused part. For what the law does and doesn't guarantee more broadly, see our explainer on click-to-cancel and your rights.
Keep track of the resume date
Most unwanted Peloton charges come from a pause that ended on schedule or a cancellation left until the billing day. Subgrove lets you enter the All-Access renewal or the date your pause ends and sends a push or email reminder however many days before you choose. It doesn't connect to your bank or cancel anything for you; it just makes sure the date doesn't slip past.
Frequently asked questions
How do I cancel my Peloton membership? Sign in at onepeloton.com/mymembership, click Manage next to the membership, then Pause or cancel. If Apple or Google bills your App membership, cancel in their subscription settings instead.
How long can I pause my Peloton membership? One, two or three months. The pause starts with your next billing cycle and billing restarts automatically at the end.
Can I use the Peloton app while my membership is paused? No. Peloton's help page says paused members can't access Peloton content on the equipment or in the app.
Do I get a refund for the rest of the month? No. You keep access until the end of the paid period, and the Membership Terms say there's no prorated refund.
Does cancelling All-Access stop my bike payments? Not necessarily. The membership is a separate charge from whatever you paid or are paying for the equipment, so check any financing or rental agreement on its own terms.
For the broader method (find the real biller, cancel ahead of the renewal, keep proof), our guide to cancelling any subscription applies to Peloton and everything else.